Frequently Asked Questions (FAQ)
1. What products do you offer?
We offer a wide range of clothing items including tops, bottoms, outerwear, and more. Our styles are carefully selected to meet different fashion tastes and everyday needs.
2. How do I place an order?
Simply browse our website, add your desired items to the cart, and proceed to checkout. Fill in your shipping information and payment method, and you’re all set!
3. What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods available at checkout.
4. How long does shipping take?
Order processing usually takes 1–3 business days. Delivery times vary by destination, typically ranging from 7–15 business days. You will receive a tracking number once your order has shipped.
5. Do you offer international shipping?
Yes, we ship worldwide. Shipping fees and times may vary depending on your location.
6. How can I track my order?
Once your order is shipped, you will receive an email with a tracking link. You can use it to monitor your package in real-time.
7. What is your return policy?
We accept returns within 14 days of delivery for unused and unworn items in their original packaging. Please contact us before sending any items back.
8. How do I contact customer service?
If you have any questions or concerns, feel free to email us at yibangzhihuikeji@outlook.com. We aim to respond within 24–48 hours.
9. Can I change or cancel my order?
Orders can only be changed or canceled before they are shipped. Please contact us as soon as possible if you need to make any changes.
10. Do you restock sold-out items?
We regularly update our inventory. If an item is sold out, you can check back later or contact us to ask about restocking updates.
